There are variety of approaches in network support. The one you choose depends on your business needs.
Includes: All network devices such as servers, desktop services, computers/laptops, cell phone,PDA, mobile devices, routers, switches, storage, SANs, WANs, LANs, back-ups, security, employee support via help desk, break/fix and repair work. There are serveral "Management Styles" to select from, here is a breakdown of the pros and cons of each.
Proactive support is based upon the adage"An ounce of prevention is worth a pound of cure". Designed to maximize I.T. reliability the advantages include the ability to minimize issues through routine disciplined maintenance. When issues do occur, downtime is minimized through swift recovery. Learn more about proactive network support and read what clients are saying on our blog at http://blogs.xrbs.com/managing-your-information-technology.
With reactive network support, your I.T. vendor is "on-call" to respond to issues as they arise. Often, the business owner or staff member "addresses issues" as the first line of defense. CrossTech Networks, LLC (Crossroads Business Solutions' sister company) was founded to deliver the best reactive network/computer support available. Call CrossTech Networks, LLF at 317-435-5500 or visitwww.crosstechnetworks.com to learn more about the company's services. Crossroads Business Solutions, llc does NOT provide reactive network support as an offering.
Managed support provides I.T. maintenance and support for a fixed monthly fee. It is designed to maximize organizational productivity and control costs. I.T. support is accessible to all employees with no charge for network/computer support issues. I.T. expenditures are completely predictable because all support and maintenance costs are fixed.
The Managed Support program requires stringent network certification processes and achieves reliability through limiting unplanned changes. Process and control leads to desired and predictable costs and performance.
Contact Crossroads Business Solutions today and we'll help you identify the best approach for your business needs.